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ATM security


Contact details

Telephone number
+27 (0)11 632 2226


Email
risk.online@fnb.co.za

Card skimming


Contact details

Telephone number
+27 (0)11 632 2226


Email
risk.online@fnb.co.za

Online fraud


Contact details

Telephone number
+27 (0)11 632 2226


Email
risk.online@fnb.co.za

Shoulder surfing


Contact details

Telephone number
+27 (0)11 632 2226


Email
risk.online@fnb.co.za

Identity theft


Contact details

Telephone number
+27 (0)11 632 2226


Email
risk.online@fnb.co.za

Scams


Contact details

Telephone number
+27 (0)11 632 2226


Email
risk.online@fnb.co.za

Lost or stolen cards


Contact details

Telephone number
+27 (0)11 632 2226


Email
risk.online@fnb.co.za

SIM swap


Contact details

Telephone number
+27 (0)11 632 2226


Email
risk.online@fnb.co.za

Manage User Access (MUA)

Ways to secure yourself

Online Banking Enterprise™ clients can opt in to use a combination of the following security options under Manage user access (MUA):

  • Trusted profiles - only verified profiles have access to a specific PC
  • Date and time - ensure users can only access Online Banking Enterprise™ during set times and on certain dates
  • IP or IP range - clients can set up their security to only allow their Online Banking Enterprise™ profiles to be accessed from within their IP or IP range and in doing so restrict outside parties from accessing their profile

How it works


Secure yourself

Manage user access (MUA) is a facility on Online Banking Enterprise™ to restrict users to specific PCs/times and/or IP addresses. Users can be restricted to specific times of the day and/or specific days of the week. For example, you can restrict a user to working hours on normal working days and deny any access outside these restrictions.

An IP address or range can be used to restrict a user to a specific corporate network. This option is not really appropriate for small network setups where the IP address is likely to be dynamic. However, it does add a lot more security to the Online Banking Enterprise™ profile.

Review your Event log to determine the consistency of your IP address to determine if this is a suitable control for you. If you have a static IP range, this control can be invaluable in preventing unauthorised access to your banking profile.

Trusted profiles allows clients restrict their users to specific PCs/devices.