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inContact - Terms and Conditions


You are responsible for ensuring that we* have your correct cellphone number and email address. We will not be held responsible if your SMS or email is sent to the wrong number or address, if you have not updated your records with the bank. (The inContact section on the Online Banking website allows you to verify and update these details.)

We cannot guarantee the accuracy or arrival of an SMS and/or email. The bank is dependent on external service providers to deliver information on account transactions.

inContact is a messaging value added service, which is additional to any statement you may receive. While we will endeavour to ensure the integrity and content of any email or SMS sent to you, your statement will remain the record of your account transactions.

We accept no liability whatsoever, and you indemnify the bank against any loss, expense, claim or damage, whether direct, indirect or consequential, arising from the use of this service, or arising from any delay or failure by us to send an email or SMS. We make no representation or warranty, whether express or implied, as to the operation and functionality of the service.

By using inContact, you acknowledge and agree to these terms.

*'We' refers to FirstRand Bank Limited.

Are you registered?


To make use of this service, you need to be registered for one of the following:

FNB Online Banking
FNB Cellphone Banking
FNB App

You have access to buying prepaid electricity


Online Banking

Login to Online Banking, select 'Buy' and then 'Electricity' to make use of this convenient service.

Cellphone Banking

Login to Cellphone Banking, select 'Prepaid' and then 'Electricity' to make use of this convenient service.

The FNB App

Login to the FNB Banking App, select 'More', select 'Prepaid' and then 'Prepaid Electricity' to make use of this convenient service.

Register for Online Banking


  1. Go to www.fnb.co.za
  2. Select 'Register'.
  3. Select the 'I have a card and PIN' option for personal Online Banking registrations.
  4. Enter your card, PIN and captcha code.
  5. Select 'Continue'.
  6. Verify your personal details and set up your user ID and password to access your profile online. Note the password rules.
  7. Select 'Register'.
  8. A Thank You screen will display your Online Banking registration details. Select 'Continue' to login to your Online Banking profile.
  9. Login to Online Banking, select 'Buy' and then 'Electricity' to make use of this convenient service.

Register for Cellphone Banking


  1. Login to Online Banking
  2. Select 'Services'
  3. Select 'Cellphone Banking'
  4. Proceed to register and follow the instructions
  5. Login to Cellphone Banking, select 'Prepaid' and then 'Electricity' to make use of this convenient service.
  6. Alternatively, you can register at any FNB branch.

smartphone


Download the FNB app


Get the FNB App for your smartphone

*

* Blackberry v10+ for smartphones only.

tablet


Download the FNB app


Get the FNB App for your tablet

inContact


Follow the action for free

This innovative messaging system allows you to keep in touch with account balances, helping you manage your money and prevent fraud on your account.

What this is


Keep track of transactions


The inContact service sends you a message via SMS or email each time a transaction is carried out on any of your FNB accounts at no extra charge It also serves as an early warning system for any unauthorised transactions on your accounts

 

What's hot


No charges

inContact is FREE of charge



Complete control

Keep track of your financial transactions as they occur



Manage transactions

Identify any unauthorised transactions on your accounts



24/7 notifications

Receive one message of your multiple debits that are processed overnight



Online security

Get notifications by email when your Online Banking profile is accessed



Getting it made easy


inContact

How to get it

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Other ways to apply

Contact us

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