Find a branch


Parkside


130 Independence Ave, Windhoek

The Parkside Head Office also houses RMB, Home Loans and WesBank.

RMB Namibia Tel: 061 2992340

RMB Corporate Banking
Tel: 061 2998446
infonam@fnbnamibia.com.na

WesBank
Ground Floor, @Parkside
Box 195, Windhoek
Tel: 061 2992437
wesbank@fnbnamibia.com.na

Home Loans
Ground Floor, @Parkside
Box 2150, Windhoek
Tel: 061 2992523 / 061 2992524
bonds@fnbnamibia.com.na

Find a branch


Private Clients

C/O /Fidel Castro & Independence Ave
First Floor
Box 285, Windhoek
Tel: 061 2992838

Find a branch


Grove Mall Branch

First National Bank of Namibia LTD
C/O Chasie & Frankie Fredericks St, Ground Floor shop 44, Windhoek

Contact Centre: +264 61 299 2222 | +264 81 9536262
Card Cancellation: +26461 299 2999
Email: info@fnbnamibia.com.na

Operating hours


Sales and Services Tellers
Monday and Friday 8:30 - 16:00 Monday and Friday 8:30 - 15:30
Tuesday to Thursday 9:00 - 16:00 Tuesday to Thursday 8:30 - 15:30
Saturday 8:30 - 12:00 Saturday 8:30 - 12:00

Find a branch


Southern Industrial Area

P/Bag 5177, Ausspannplatz
info@fnbnamibia.com.na

Find a branch


John Meinert Branch

First National Bank of Namibia LTD
C/O Independence Ave & John Meinert St, Windhoek

Contact Centre: +264 61 299 2222 | +264 81 9536262
Card Cancellation: +26461 299 2999
Email: info@fnbnamibia.com.na

Operating hours


Sales and Services Tellers
Monday and Friday 8:30 - 16:00 Monday and Friday 8:30 - 15:30
Tuesday to Thursday 9:00 - 16:00 Tuesday to Thursday 8:30 - 15:30
Saturday 8:30 - 12:00 Saturday 8:30 - 12:00

Find a branch


Prosperita Branch

First National Bank of Namibia LTD
110 Nickel St, Prosperita, Windhoek

Contact Centre: +264 61 299 2222 | +264 81 9536262
Card Cancellation: +26461 299 2999
Email: info@fnbnamibia.com.na

Operating hours


Sales and Services Tellers
Monday and Friday 8:30 - 16:00 Monday and Friday 8:30 - 15:30
Tuesday to Thursday 9:00 - 16:00 Tuesday to Thursday 8:30 - 15:30
Saturday 8:30 - 12:00 Saturday 8:30 - 12:00

Find a branch


Contact Centre
C/O Fidel Castro & Independence Ave
Box 285, Windhoek
el: 061 2992222

Find a branch


Katutura Branch

First National Bank of Namibia LTD
Pick n Pay Complex, Independence, Katutura, Windhoek

Contact Centre: +264 61 299 2222 | +264 81 9536262
Card Cancellation: +26461 299 2999
Email: info@fnbnamibia.com.na

Operating hours


Sales and Services Tellers
Monday and Friday 8:30 - 16:00 Monday and Friday 8:30 - 15:30
Tuesday to Thursday 9:00 - 16:00 Tuesday to Thursday 8:30 - 15:30
Saturday 8:30 - 12:00 Saturday 8:30 - 12:00

Find a branch


Northern Industrial Branch

First National Bank of Namibia LTD
16 Nguni St, Northern Industrial Area, Windhoek

Contact Centre: +264 61 299 2222 | +264 81 9536262
Card Cancellation: +26461 299 2999
Email: info@fnbnamibia.com.na

Operating hours


Sales and Services Tellers
Monday and Friday 8:30 - 16:00 Monday and Friday 8:30 - 15:30
Tuesday to Thursday 9:00 - 16:00 Tuesday to Thursday 8:30 - 15:30
Saturday 8:30 - 12:00 Saturday 8:30 - 12:00

Find a branch


Private Wealth
C/O Fidel Castro & Independence Ave
Ground Floor
Box 285, Windhoek
Tel: 061 2998447

Find a branch


Wernhill Branch

First National Bank of Namibia LTD
New Wernhill Shopping Complex, 1st Floor, Windhoek

Contact Centre: +264 61 299 2222 | +264 81 9536262
Card Cancellation: +26461 299 2999
Email: info@fnbnamibia.com.na

Operating hours


Sales and Services Tellers
Monday and Friday 8:30 - 16:00 No teller services
Tuesday to Thursday 9:00 - 16:00
Saturday 8:30 - 12:00

Find a branch


Windhoek Branch

First National Bank of Namibia LTD
207 Independence Ave, Windhoek

Contact Centre: +264 61 299 2222 | +264 81 9536262
Card Cancellation: +26461 299 2999
Email: info@fnbnamibia.com.na

Operating hours


Sales and Services Tellers
Monday and Friday 8:30 - 16:00 Monday and Friday 8:30 - 15:30
Tuesday to Thursday 9:00 - 16:00 Tuesday to Thursday 8:30 - 15:30
Saturday 8:30 - 12:00 Saturday 8:30 - 12:00

Find a branch


Aranos

First National Bank of Namibia LTD
17 Main St, Aranos

Contact Centre: +264 61 299 2222 | +264 81 9536262
Card Cancellation: +26461 299 2999
Email: info@fnbnamibia.com.na

Operating hours


Sales and Services Tellers
Monday and Friday 8:30 - 16:00 Monday and Friday 8:30 - 15:30
Tuesday to Thursday 9:00 - 16:00 Tuesday to Thursday 8:30 - 15:30
Saturday 8:30 - 12:00 Saturday 8:30 - 12:00

Find a branch


Ausspannplatz Branch

First National Bank of Namibia LTD
Ausspannplatz Kal street, Windhoek

Contact Centre: +264 61 299 2222 | +264 81 9536262
Card Cancellation: +26461 299 2999
Email: info@fnbnamibia.com.na

Operating hours


Sales and Services Tellers
Monday and Friday 8:30 - 16:00 No teller services
Tuesday to Thursday 9:00 - 16:00
Saturday 8:30 - 12:00

Find a branch


Eenhana Branch

First National Bank of Namibia LTD
BH Complex Main Rd, Eenhana

Contact Centre: +264 61 299 2222 | +264 81 9536262
Card Cancellation: +26461 299 2999
Email: info@fnbnamibia.com.na

Operating hours


Sales and Services Tellers
Monday and Friday 8:30 - 16:00 Monday and Friday 8:30 - 15:30
Tuesday to Thursday 9:00 - 16:00 Tuesday to Thursday 8:30 - 15:30
Saturday 8:30 - 12:00 Saturday 8:30 - 12:00

Find a branch


Gobabis Branch

First National Bank of Namibia LTD
44 Church St, Gobabis

Contact Centre: +264 61 299 2222 | +264 81 9536262
Card Cancellation: +26461 299 2999
Email: info@fnbnamibia.com.na

Operating hours


Sales and Services Tellers
Monday and Friday 8:30 - 16:00 Monday and Friday 8:30 - 15:30
Tuesday to Thursday 9:00 - 16:00 Tuesday to Thursday 8:30 - 15:30
Saturday 8:30 - 12:00 Saturday 8:30 - 12:00

Find a branch


Grootfontein Branch

First National Bank of Namibia LTD
Hage Geingob Ave, Grootfontein

Contact Centre: +264 61 299 2222 | +264 81 9536262
Card Cancellation: +26461 299 2999
Email: info@fnbnamibia.com.na

Operating hours


Sales and Services Tellers
Monday and Friday 8:30 - 16:00 Monday and Friday 8:30 - 15:30
Tuesday to Thursday 9:00 - 16:00 Tuesday to Thursday 8:30 - 15:30
Saturday 8:30 - 12:00 Saturday 8:30 - 12:00

Find a branch


Henties Bay Branch

First National Bank of Namibia LTD
C/O Jakkalsputz & Duineweg, Henties Bay

Contact Centre: +264 61 299 2222 | +264 81 9536262
Card Cancellation: +26461 299 2999
Email: info@fnbnamibia.com.na

Operating hours


Sales and Services Tellers
Monday and Friday 8:30 - 16:00 Monday and Friday 8:30 - 15:30
Tuesday to Thursday 9:00 - 16:00 Tuesday to Thursday 8:30 - 15:30
Saturday 8:30 - 12:00 Saturday 8:30 - 12:00

Find a branch


Karasburg Branch

First National Bank of Namibia LTD
79 Main Street, Karasburg

Contact Centre: +264 61 299 2222 | +264 81 9536262
Card Cancellation: +26461 299 2999
Email: info@fnbnamibia.com.na

Operating hours


Sales and Services Tellers
Monday and Friday 8:30 - 16:00 Monday and Friday 8:30 - 15:30
Tuesday to Thursday 9:00 - 16:00 Tuesday to Thursday 8:30 - 15:30
Saturday 8:30 - 12:00 Saturday 8:30 - 12:00

Find a branch


Karibib Branch

First National Bank of Namibia LTD
Erf 46 shop no 2 Woerman and Brock Complex, Karibib

Contact Centre: +264 61 299 2222 | +264 81 9536262
Card Cancellation: +26461 299 2999
Email: info@fnbnamibia.com.na

Operating hours


Sales and Services Tellers
Monday and Friday 8:30 - 16:00 Monday and Friday 9:00 - 13:00
Tuesday to Thursday 9:00 - 16:00 Saturday Closed
Saturday 8:30 - 12:00

Find a branch


Katima Mulilo Branch

First National Bank of Namibia LTD
Andimba Toivo ya Toivo street, Shop no2, Katima Mulilo

Contact Centre: +264 61 299 2222 | +264 81 9536262
Card Cancellation: +26461 299 2999
Email: info@fnbnamibia.com.na

Operating hours


Sales and Services Tellers
Monday and Friday 8:30 - 16:00 Monday and Friday 8:30 - 15:30
Tuesday to Thursday 9:00 - 16:00 Tuesday to Thursday 8:30 - 15:30
Saturday 8:30 - 12:00 Saturday 8:30 - 12:00

Find a branch


Khomasdal Branch

First National Bank of Namibia LTD
Shop 22 C, 1ST FLOOR Khomas Grove Mall, Khomasdal Windhoek

Contact Centre: +264 61 299 2222 | +264 81 9536262
Card Cancellation: +26461 299 2999
Email: info@fnbnamibia.com.na

Operating hours


Sales and Services Tellers
Monday and Friday 8:30 - 16:00 No teller services
Tuesday to Thursday 9:00 - 16:00
Saturday 8:30 - 12:00

Find a branch


Keetmanshoop Branch

First National Bank of Namibia LTD
76 Hampie Plichta Ave, Keetmanshoop

Contact Centre: +264 61 299 2222 | +264 81 9536262
Card Cancellation: +26461 299 2999
Email: info@fnbnamibia.com.na

Operating hours


Sales and Services Tellers
Monday and Friday 8:30 - 16:00 Monday and Friday 8:30 - 15:30
Tuesday to Thursday 9:00 - 16:00 Tuesday to Thursday 8:30 - 15:30
Saturday 8:30 - 12:00 Saturday 8:30 - 12:00

Find a branch


Lüderitz Branch

First National Bank of Namibia LTD
12 Bismarck St, Lüderitz

Contact Centre: +264 61 299 2222 | +264 81 9536262
Card Cancellation: +26461 299 2999
Email: info@fnbnamibia.com.na

Operating hours


Sales and Services Tellers
Monday and Friday 8:30 - 16:00 Monday and Friday 8:30 - 15:30
Tuesday to Thursday 9:00 - 16:00 Tuesday to Thursday 8:30 - 15:30
Saturday 8:30 - 12:00 Saturday 8:30 - 12:00

Find a branch


Mariental Branch

First National Bank of Namibia LTD
Erf 280 Dr Sam Nujoma Ave, Mariental

Contact Centre: +264 61 299 2222 | +264 81 9536262
Card Cancellation: +26461 299 2999
Email: info@fnbnamibia.com.na

Operating hours


Sales and Services Tellers
Monday and Friday 8:30 - 16:00 Monday and Friday 8:30 - 15:30
Tuesday to Thursday 9:00 - 16:00 Tuesday to Thursday 8:30 - 15:30
Saturday 8:30 - 12:00 Saturday 8:30 - 12:00

Find a branch


Nkurenkuru Branch

First National Bank of Namibia LTD
Shop 1 & 2 Shoprite Center, Nkurenkuru

Contact Centre: +264 61 299 2222 | +264 81 9536262
Card Cancellation: +26461 299 2999
Email: info@fnbnamibia.com.na

Operating hours


Sales and Services Tellers
Monday and Friday 8:30 - 16:00 Monday and Friday 8:30 - 15:30
Tuesday to Thursday 9:00 - 16:00 Tuesday to Thursday 8:30 - 15:30
Saturday 8:30 - 12:00 Saturday 8:30 - 12:00

Find a branch


Okahao Branch

First National Bank of Namibia LTD
Shop no 6 Shilongo comercial center, Okahao

Contact Centre: +264 61 299 2222 | +264 81 9536262
Card Cancellation: +26461 299 2999
Email: info@fnbnamibia.com.na

Operating hours


Sales and Services Tellers
Monday and Friday 8:30 - 16:00 Monday and Friday 8:30 - 15:30
Tuesday to Thursday 9:00 - 16:00 Tuesday to Thursday 8:30 - 15:30
Saturday 8:30 - 12:00 Saturday 8:30 - 12:00

Find a branch


Okahandja Branch

First National Bank of Namibia LTD
Shop 16, Okahandja Shopping Mall, Okahandja

Contact Centre: +264 61 299 2222 | +264 81 9536262
Card Cancellation: +26461 299 2999
Email: info@fnbnamibia.com.na

Operating hours


Sales and Services Tellers
Monday and Friday 8:30 - 16:00 Monday and Friday 8:30 - 15:30
Tuesday to Thursday 9:00 - 16:00 Tuesday to Thursday 8:30 - 15:30
Saturday 8:30 - 12:00 Saturday 8:30 - 12:00

Find a branch


Okakarara Branch

First National Bank of Namibia LTD
NDC business park, Okakarara

Contact Centre: +264 61 299 2222 | +264 81 9536262
Card Cancellation: +26461 299 2999
Email: info@fnbnamibia.com.na

Operating hours


Sales and Services Tellers
Monday and Friday 8:30 - 16:00 Monday and Friday 9:00 - 13:00
Tuesday to Thursday 9:00 - 16:00 Saturday Closed
Saturday 8:30 - 12:00

Find a branch


Okongo Branch

First National Bank of Namibia LTD
Erf 349, 16 A Okongo Shopping Mall, Okongo main road, Okongo

Contact Centre: +264 61 299 2222 | +264 81 9536262
Card Cancellation: +26461 299 2999
Email: info@fnbnamibia.com.na

Operating hours


Sales and Services Tellers
Monday and Friday 8:30 - 16:00 Monday and Friday 8:30 - 15:30
Tuesday to Thursday 9:00 - 16:00 Tuesday to Thursday 8:30 - 15:30
Saturday 8:30 - 12:00 Saturday 8:30 - 12:00

Find a branch


Omaruru Branch

First National Bank of Namibia LTD
Erf 66, Wilhelm Zeraua, Omaruru

Contact Centre: +264 61 299 2222 | +264 81 9536262
Card Cancellation: +26461 299 2999
Email: info@fnbnamibia.com.na

Operating hours


Sales and Services Tellers
Monday and Friday 8:30 - 16:00 Monday and Friday 9:00 - 13:00
Tuesday to Thursday 9:00 - 16:00 Saturday Closed
Saturday 8:30 - 12:00

Find a branch


Omuthiya Branch

First National Bank of Namibia LTD
Erf 2902, Extension 1, Okaale Complex, main road Omuthiya

Contact Centre: +264 61 299 2222 | +264 81 9536262
Card Cancellation: +26461 299 2999
Email: info@fnbnamibia.com.na

Operating hours


Sales and Services Tellers
Monday and Friday 8:30 - 16:00 Monday and Friday 8:30 - 15:30
Tuesday to Thursday 9:00 - 16:00 Tuesday to Thursday 8:30 - 15:30
Saturday 8:30 - 12:00 Saturday 8:30 - 12:00

Find a branch


Ondangwa Branch

First National Bank of Namibia LTD
37 Main Rd, First City Centre, Ondangwa

Contact Centre: +264 61 299 2222 | +264 81 9536262
Card Cancellation: +26461 299 2999
Email: info@fnbnamibia.com.na

Operating hours


Sales and Services Tellers
Monday and Friday 8:30 - 16:00 Monday and Friday 8:30 - 15:30
Tuesday to Thursday 9:00 - 16:00 Tuesday to Thursday 8:30 - 15:30
Saturday 8:30 - 12:00 Saturday 8:30 - 12:00

Find a branch


Ongwediva Branch

First National Bank of Namibia LTD
Shop 28-32, Oshana Mall, Main Road, Ongwediva

Contact Centre: +264 61 299 2222 | +264 81 9536262
Card Cancellation: +26461 299 2999
Email: info@fnbnamibia.com.na

Operating hours


Sales and Services Tellers
Monday and Friday 8:30 - 16:00 Monday and Friday 8:30 - 15:30
Tuesday to Thursday 9:00 - 16:00 Tuesday to Thursday 8:30 - 15:30
Saturday 8:30 - 12:00 Saturday 8:30 - 12:00

Find a branch


Ongwediva Branch

First National Bank of Namibia LTD
Shop 28-32, Oshana Mall, Main Road, Ongwediva

Contact Centre: +264 61 299 2222 | +264 81 9536262
Card Cancellation: +26461 299 2999
Email: info@fnbnamibia.com.na

Operating hours


Sales and Services Tellers
Monday and Friday 8:30 - 16:00 Monday and Friday 8:30 - 15:30
Tuesday to Thursday 9:00 - 16:00 Tuesday to Thursday 8:30 - 15:30
Saturday 8:30 - 12:00 Saturday 8:30 - 12:00

Find a branch


Oranjemund Branch

First National Bank of Namibia LTD
Erf 1120, Oranjemund

Contact Centre: +264 61 299 2222 | +264 81 9536262
Card Cancellation: +26461 299 2999
Email: info@fnbnamibia.com.na

Operating hours


Sales and Services Tellers
Monday and Friday 8:30 - 16:00 Monday and Friday 8:30 - 15:30
Tuesday to Thursday 9:00 - 16:00 Tuesday to Thursday 8:30 - 15:30
Saturday 8:30 - 12:00 Saturday 8:30 - 12:00

Find a branch


Oshakati Branch

First National Bank of Namibia LTD
Erf 272, Okatana, Main Road, Oshakati

Contact Centre: +264 61 299 2222 | +264 81 9536262
Card Cancellation: +26461 299 2999
Email: info@fnbnamibia.com.na

Operating hours


Sales and Services Tellers
Monday and Friday 8:30 - 16:00 Monday and Friday 8:30 - 15:30
Tuesday to Thursday 9:00 - 16:00 Tuesday to Thursday 8:30 - 15:30
Saturday 8:30 - 12:00 Saturday 8:30 - 12:00

Find a branch


Otavi Branch

First National Bank of Namibia LTD
Erf 13 John Bandeni Str, Otavi

Contact Centre: +264 61 299 2222 | +264 81 9536262
Card Cancellation: +26461 299 2999
Email: info@fnbnamibia.com.na

Operating hours


Sales and Services Tellers
Monday and Friday 8:30 - 16:00 Monday and Friday 8:30 - 15:30
Tuesday to Thursday 9:00 - 16:00 Tuesday to Thursday 8:30 - 15:30
Saturday 8:30 - 12:00 Saturday 8:30 - 12:00

Find a branch


Otjiwarongo Branch

First National Bank of Namibia LTD
7 George St, Otjiwarongo
44 Hage Geingob St, Otjiwarongo

Contact Centre: +264 61 299 2222 | +264 81 9536262
Card Cancellation: +26461 299 2999
Email: info@fnbnamibia.com.na

Operating hours


Sales and Services Tellers
Monday and Friday 8:30 - 16:00 Monday and Friday 8:30 - 15:30
Tuesday to Thursday 9:00 - 16:00 Tuesday to Thursday 8:30 - 15:30
Saturday 8:30 - 12:00 Saturday 8:30 - 12:00

Find a branch


Outapi Branch

First National Bank of Namibia LTD
Outapi-Tsandi Road, Iipumbu Complex, Outapi

Contact Centre: +264 61 299 2222 | +264 81 9536262
Card Cancellation: +26461 299 2999
Email: info@fnbnamibia.com.na

Operating hours


Sales and Services Tellers
Monday and Friday 8:30 - 16:00 Monday and Friday 8:30 - 15:30
Tuesday to Thursday 9:00 - 16:00 Tuesday to Thursday 8:30 - 15:30
Saturday 8:30 - 12:00 Saturday 8:30 - 12:00

Find a branch


Outjo Branch

First National Bank of Namibia LTD
Sam Nujoma Drive - OK Mall, Outjo

Contact Centre: +264 61 299 2222 | +264 81 9536262
Card Cancellation: +26461 299 2999
Email: info@fnbnamibia.com.na

Operating hours


Sales and Services Tellers
Monday and Friday 8:30 - 16:00 Monday and Friday 8:30 - 15:30
Tuesday to Thursday 9:00 - 16:00 Tuesday to Thursday 8:30 - 15:30
Saturday 8:30 - 12:00 Saturday 8:30 - 12:00

Find a branch


Rehoboth Branch

First National Bank of Namibia LTD
Erf 1, C/O Church & Bahnhoff, Block B, Rehoboth

Contact Centre: +264 61 299 2222 | +264 81 9536262
Card Cancellation: +26461 299 2999
Email: info@fnbnamibia.com.na

Operating hours


Sales and Services Tellers
Monday and Friday 8:30 - 16:00 Monday and Friday 8:30 - 15:30
Tuesday to Thursday 9:00 - 16:00 Tuesday to Thursday 8:30 - 15:30
Saturday 8:30 - 12:00 Saturday 8:30 - 12:00

Find a branch


Rosh Pinah Branch

First National Bank of Namibia LTD
2 Lood St, Rosh Pinah

Contact Centre: +264 61 299 2222 | +264 81 9536262
Card Cancellation: +26461 299 2999
Email: info@fnbnamibia.com.na

Operating hours


Sales and Services Tellers
Monday and Friday 8:30 - 16:00 Monday and Friday 9:00 - 13:00
Tuesday to Thursday 9:00 - 16:00 Saturday Closed
Saturday 8:30 - 12:00

Find a branch


Rundu Branch

First National Bank of Namibia LTD
New Rundu Mall, Maria Mwerenge Street, Rundu

Contact Centre: +264 61 299 2222 | +264 81 9536262
Card Cancellation: +26461 299 2999
Email: info@fnbnamibia.com.na

Operating hours


Sales and Services Tellers
Monday and Friday 8:30 - 16:00 Monday and Friday 8:30 - 15:30
Tuesday to Thursday 9:00 - 16:00 Tuesday to Thursday 8:30 - 15:30
Saturday 8:30 - 12:00 Saturday 8:30 - 12:00

Find a branch


Swakopmund Branch

First National Bank of Namibia LTD
16 Tobias Hainyeko St, Swakopmund

Contact Centre: +264 61 299 2222 | +264 81 9536262
Card Cancellation: +26461 299 2999
Email: info@fnbnamibia.com.na

Operating hours


Sales and Services Tellers
Monday and Friday 8:30 - 16:00 Monday and Friday 8:30 - 15:30
Tuesday to Thursday 9:00 - 16:00 Tuesday to Thursday 8:30 - 15:30
Saturday 8:30 - 12:00 Saturday 8:30 - 12:00

Find a branch


Tsumeb Branch

First National Bank of Namibia LTD
74A Presidents Ave, Tsumeb

Contact Centre: +264 61 299 2222 | +264 81 9536262
Card Cancellation: +26461 299 2999
Email: info@fnbnamibia.com.na

Operating hours


Sales and Services Tellers
Monday and Friday 8:30 - 16:00 Monday and Friday 8:30 - 15:30
Tuesday to Thursday 9:00 - 16:00 Tuesday to Thursday 8:30 - 15:30
Saturday 8:30 - 12:00 Saturday 8:30 - 12:00

Find a branch


Walvis Bay Branch

First National Bank of Namibia LTD
138 Sam Nujoma Ave, Walvis Bay

Contact Centre: +264 61 299 2222 | +264 81 9536262
Card Cancellation: +26461 299 2999
Email: info@fnbnamibia.com.na

Operating hours


Sales and Services Tellers
Monday and Friday 8:30 - 16:00 Monday and Friday 8:30 - 15:30
Tuesday to Thursday 9:00 - 16:00 Tuesday to Thursday 8:30 - 15:30
Saturday 8:30 - 12:00 Saturday 8:30 - 12:00

Find a branch


Klein Windhoek

No 9 Eaton Heights, Bassingthweighte St
Klein Windhoek
Box 285, Windhoek
Tel: 061 2992222

Find a branch


Maerua Mall Branch

First National Bank of Namibia LTD
Maerua Mall, 1st floor, shop no 39, Windhoek

Contact Centre: +264 61 299 2222 | +264 81 9536262
Card Cancellation: +26461 299 2999
Email: info@fnbnamibia.com.na

Operating hours


Sales and Services Tellers
Monday and Friday 8:30 - 16:00 Monday and Friday 8:30 - 15:30
Tuesday to Thursday 9:00 - 16:00 Tuesday to Thursday 8:30 - 15:30
Saturday 8:30 - 12:00 Saturday 8:30 - 12:00

Find a branch


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News + insights

News Housing index

What can I do?

  • Don't give out personal information on the phone, fax or on social media platforms.
  • Verify all requests for personal information.
  • Store personal and financial documentation safely.
  • Don't carry unnecessary personal information in your wallet or purse.
  • When destroying personal information, either shred or burn it.
  • Report a stolen ID or driver's licence to the 24-hour single fraud line.
  • Request that sensitive documents be sent via registered mail or door-to-door mail.
  • Pay attention to account cycles so that you can identify when communications intended for you, have not reached you.
  • Install firewall and antivirus software protection to prevent a computer virus sending out personal information from your computer.
  • Choose a different PIN for your credit, cheque and debit cards, so that if you lose one, the others will still be safe.


What does a phishing attack look like?

Phishing emails always include a link prompting users to select it and disclose personal information. Never select a link in an email claiming to be from a financial institution, e.g., your bank. If the email is suspect, delete it and report the incident to the 24-hour single fraud line.

The mails that are often phishing attacks claim that you have:

  1. been a victim of fraud and need to login urgently.
  2. received money into your account that needs to be confirmed.
  3. done something that will result in your account being suspended unless you login.
  4. violated terms and conditions and need to login.
  5. received a payment that needs to be confirmed.

Example of a phishing email

Never click on any links in an email that claims to be from FNB.

What you need to do

Check that the web address has a padlock and that it displays FNB's address.


Example of how remote access works

Protect yourself

  1. If someone calls you and requests your personal banking details or to install remote access software on your PC, please end the phone call and contact the fraud contact centre.
  2. FNB will NEVER ask you to share your One-Time PIN (OTP) to reverse pending transactions or to block your banking profile.
  3. NEVER disclose sensitive information, such as your username, password, card and PIN details to anyone - not even a bank official

Safety tips

  • Protect your personal, bank account and cellphone account information - also when you're online.
  • Immediately investigate when you notice that you are not receiving calls and messages.
  • Keep your phone switched on - otherwise you will not notice when your SIM card has been swapped.
  • Inform the bank should your cellphone number change so that your cellphone notification contact number is updated on our system.
  • If reception on your cellphone is lost, check what the problem could be immediately as you could have been the victim of an illegal SIM swap on your number. If confirmed, notify your bank immediately.
  • To protect yourself against a port-out scam and SIM swaps, you can make a quick phone call to your customer service to test your number still belongs to you.
  • Make a tweak to your account online, or add a security PIN to your account which will be required to make changes to your account, including porting your number or requesting a new SIM card.


Example of a telephone conversation

Understanding


Digital fraud

FNB Security Centre provides you, our client, with the comprehensive information you need to protect yourself against fraudsters and simplifies the process to report fraud.

 

Identity theft


Identity theft occurs when your ID or passport is stolen or when a false ID is created with your personal information through phishing or from social media sites. The aim is to get credit or loans using your information and pretending to be you.

Examples of personal information

  • ID
  • Passport
  • Driver's licence
  • Email account
  • Payslip
  • Municipal bill and merchant account statements
  • Bank statements
Safety tips
 
 

What is a


phishing attack?

This is a form of fraud where criminals attempt to access your confidential information. This is done either by an email request for information or by leading you to a fake website.

Safety tips

Remote access


Remote access software is becoming a very popular way for fraudsters to gain access to your banking profile. These are sophisticated software programs that allow fraudsters to take control of your PC over the internet even though they are far from it.

Safety tips
 
 

SIM swap & porting


A SIM swap is a process of replacing your existing SIM card with a new SIM card moving your existing cellphone number to the new SIM card to receive One Time PIN (OTP) notifications.

In case of a port-out scam, fraudsters pretend to be you and port your current number to a new service provider, effectively shutting off your phone service and taking control of your number.

Safety tips

What is vishing?


Vishing is similar to phishing, but instead of being taken to a fake website via an email, you receive a call where the individual pretends to be from the bank and gets you to reveal personal information such as your username, password and PIN. Never do this regardless of the information they may already have about you.

Safety tips
 
 

What is smishing?


This is phishing through the use of an SMS, whereby you are encouraged to disclose personal information. The fraudster will pretend that the message is from a bank and it will prompt you to select a link.

FNB will never ask for your login details (i.e. username and password) via email, SMS, telephone or any other channels.

Lost/stolen device


If your device gets lost or stolen, please call the FNB Fraud Centre immediately to report the incident. You are also advised to delink your device via your Online Banking profile:
Log in to your profile, select 'Online Banking Settings', next, select the 'Banking' tab and then 'My Devices and Browsers'.