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Parkside

First National Bank of Namibia LTD
C/O Fidel Castro & Independence Ave
Box 195, Windhoek
Tel: 061 2992111
infonam@fnbnamibia.co.na

The Parkside branch also services RMB, Homeloans and WesBank clients.

RMB Namibia Tel: 061 2992340

RMB Corporate Banking
Tel: 061 2998446
infonam@fnbnamibia.com.na

WesBank
C/O Fidel Castro & Independence Ave
Box 195, Windhoek
Tel: 061 2992437
wesbank@fnbnamibia.com.na

Homeloans
C/O Fidel Castro & Independence Ave
Box 2150, Windhoek
Tel: 061 2992523 / 061 2992524
bonds@fnbnamibia.com.na

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Ausspannplatz

C/O Tal & Schiniz St, Ausspannplatz
Box 5065, Ausspannplatz
Tel: 061 2992607

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Private Clients

C/O /Fidel Castro & Independence Ave
First Floor
Box 285, Windhoek
Tel: 061 2992838

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Grove Mall

C/O Chasie & Frankie Fredericks St, Ground Floor
Shop 44, The Grove Mall shopping centre
Box 35387, Kleine Kuppe, Windhoek
Tel:061 2992222

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Southern Industrial Area

P/Bag 5177, Ausspannplatz
info@fnbnamibia.com.na

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John Meinert

C/O Independence Ave & John Meinert St
Box 23043, Windhoek
Tel: 061 2998149

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Prosperita

110 Nickel St, Prosperita
Box 285, Windhoek
el: 061 2992222

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Contact Centre
C/O Fidel Castro & Independence Ave
Box 285, Windhoek
el: 061 2992222

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Katutura

Pick n Pay Complex, Independence
Katutura
Box 62207, Katutura, Windhoek
Tel: 061 2992222
fnbkatutura@fnbnamibia.com.na

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Khomasdal

Shop 24, 1st Floor, Khomas Grove
Khomasdal
Box 72037
Tel: 061 2992222

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Northern Industrial

16 Nguni St, Northern Industrial Area
Box 23043
Tel: 061 269380

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Old Power Station Branch

C/O Noble Armstrong St, Old Power Station
Southern Industrial Area
Tel: 061 415130

Business Banking
C/O Noble Armstrong St, Old Power Station
Tel: 061 411200

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Private Wealth
C/O Fidel Castro & Independence Ave
Ground Floor
Box 285, Windhoek
Tel: 061 2998447

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Wernhill Agency

C/O Fidel Castro & Mandume Ndemufayo St
Shop 40, Wernhill Shopping Centre
Box 195, Windhoek
Tel: 061 272959

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Windhoek

207 Independence Ave, Windhoek
Box 285, Windhoek
Tel: 061 2992111

Bureau de Change
207 Independence Ave, Windhoek
Box 285, Windhoek
Tel: 061 2992039

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Arandis

First National Bank of Namibia LTD
Shop 8, Arandis Convenience Centre Acacia & Aloe Road
Tel: 064 512600
Fax: 064 512614

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Aranos

First National Bank of Namibia LTD
17 Main St, Box 91 Aranos
Tel: 063 272035 / 063 272093

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Aussenkehr

First National Bank of Namibia LTD
Portion 101, No: 147 Farm Aussenkehr, Box 418 Rosh Pinah
Tel: 063 297431

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Eenhana

First National Bank of Namibia LTD
BH Complex Main Rd, Box 13407 Eenhana
Tel: 065 263217
Fax: 065 263216

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Gobasis

First National Bank of Namibia LTD
44 Church St, Box 14 Gobabis
Tel: 062 562067
Tel: 062 562068
Fax: 062 562475

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Grootfontein

First National Bank of Namibia LTD
Hage Geingob Ave, Box 30 Grootfontein
Tel: 061 2992222

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Henties Bay

First National Bank of Namibia LTD
C/O Jakkalsputz & Duineweg, Box 447 Henties Bay
Tel: 064 502700
Fax: 064 502707

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Karasburg

First National Bank of Namibia LTD
79 Main St
Tel: 063 270012
Fax: 063 270079

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Karibib

First National Bank of Namibia LTD
Main St Hidipo Hamutenya, Box 24 Karibib
Tel: 064 550024

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Katima Mulilo

First National Bank of Namibia LTD
Hage Geingob Drive, Erf 329 Katima Mulilo
Tel: 066 253711 / 066 253715 / 066 253714 / 066 253713
Fax: 066 254700

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Keetmanshoop

First National Bank of Namibia LTD
76 Hampie Plichta Ave, Box 77 Keetmanshoop
Tel: 063 228000 / 063 223311
Fax: 063 228017

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Luderitz

First National Bank of Namibia LTD
12 Bismarck St, Box 10 Luderitz
Tel: 063 202077

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Mariental

First National Bank of Namibia LTD
Erf 280 Dr Sam Nujoma Ave, Box 131 Mariental
Tel: 063 345100

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Nkurenkuru

First National Bank of Namibia LTD
Nkurenkuru Shopping Mall, Main Rd
Tel: 066 264700 / 061 2992999
Fax: 066 264729

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Okahao

First National Bank of Namibia LTD
Okahao-Tsandi main Road, Box 42 Okahao
Tel: 065 252044

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Ohangwena

First National Bank of Namibia LTD
Yetu Complex, Shop no 3, Main Road Oshikango
Box 779 Ohangwena
Tel: 065 266500

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Okahandja

First National Bank of Namibia LTD
Shop 16, Okahandja Shopping Mall, Box 140
Tel: 062 501081
Fax: 062 502070

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Okakarara

First National Bank of Namibia LTD
89 John Tjikuua St, Box 212 Okakarara
Tel: 067 317706

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Okongo

First National Bank of Namibia LTD
Room no 16, Okongo Complex, Box 15216 Okongo
Tel: 065 288427

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Omuthiya

First National Bank of Namibia LTD
Omuthiya Shopping Centre, Shop no 10 Main Road Omuthiya
Box 19281 Omuthiya
Tel: 065 244117

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Ondangwa

First National Bank of Namibia LTD
37 Main Rd, First City Centre
Box 42, Ondangwa
Tel: 065 2822000

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Ongwendiva

First National Bank of Namibia LTD
Tel: 065 234400
Area Office

Makalani Real Estate Complex, Marula St Ongwediva
Box 3321, Ongwediva
Tel: 065 232700

Ongwediva
Shop 28-32, Oshana Mall, Main Road,
Tel: 065232719
Box 3321,
Tel: 065234400

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Opuwo

First National Bank of Namibia LTD
NDC Park 1, Main Road, P/Bag 3008 Opuwo
Tel: 065 273273

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Oranjemund

First National Bank of Namibia LTD
8th Avenue, Box 204 Oranjemund
Tel: 060 230800

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Oshakati

Oshakati Game
Game Shopping Complex, King Mandume Road
P/Bag 5510, Oshakati
Tel: 065 220472

First National Bank of Namibia LTD
Erf 272, Okatana, Main Road
P/Bag 5510, Oshakati
Tel: 065 220466 / 065 220467 / 065 220984 / 065 220468

FNB Insurance Brokers Namibia (PTY) LTD
Office No 8, Oshakati Complex
Tel: 065 225328 / 065 225329

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Oshikuku

First National Bank of Namibia LTD
TIA Monica Complex, Sam Nujoma Street
Tel: 065 54694

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Otavi

First National Bank of Namibia LTD
No 13, Unie St, Box 81 Otavi
Tel: 067 234050

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Otjiwarongo

First National Bank of Namibia LTD
7 George St, Box 64 Otjiwarongo
Tel: 067 308300

Otjiwarongo Midway Agency
Hage Geingob St, Spar Complex, Shop no 2
Tel: 067 300100
Box 64 Otjiwarongo

Central North Area Office
196 Hage Geingob St, Box 2047 Otjiwarongo
Tel: 067 308800
Fax: 067 308805

FNB Insurance Brokers Namibia (PTY) LTD
44 Hage Geingob St, Box 667 Otjiwarongo
Tel: 067 304434 / 067 304435
Fax: 067304438

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Outipa

First National Bank of Namibia LTD
Tsandi, Main Road, Box 35 Outapi
Tel: 065 250309

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Outjo

First National Bank of Namibia LTD
Erf 29, Shop 7, President Ave, Outjo Park, Box 16 Outjo
Tel: 067 313002

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Rehoboth

First National Bank of Namibia LTD
Erf 1, C/O Church & Bahnhoff, Block B, P/Bag 1008 Rehoboth
Tel: 062 522051

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Rosh Pinah

First National Bank of Namibia LTD
2 Lood St, Box 418 Rosh Pinah
Tel: 063 290000

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Rundu

First National Bank of Namibia LTD
Maria Mwengere Street
Box 149 Rundu
Tel: 066 255057

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Swakopmund

First National Bank of Namibia LTD
16 Tobias Hainyeko St, Box 1 Swakopmund
Tel: 064 4012111

Mondesa
1040 C/O Independence & Mandume Ndemufayo Ave
Mondesa, Box

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Usakos

First National Bank of Namibia LTD
Theo Ben Gurirab St, Box 55 Usakos
Tel: 064 530002

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Tsumelo

First National Bank of Namibia LTD
74A Presidents Ave, Box 251 Tsumeb
Tel: 067 221794

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Walvis Bay

First National Bank of Namibia LTD
138 Sam Nujoma Ave, Box1 Walvisbay
Tel: 064 2018111

Kuisebmond
Shop 4& 5 Nataniel Mauxuilili Service Centre
Kuiseb Mall, Kuisebmond, Box 1819 Kuisebmond
Tel: 064 280500
Fax: 064 280501

WesBank Finance
No 5, 11 Road, Walvisbay
Box 2941, Windhoek
Tel: 064 202505 / 064 203526
Fax: 064 203409

FNB Insurance Brokers Namibia (PTY) LTD
116 6 St, Box 1640 Walvis Bay
Tel: 064 213800
FNB Insurance Brokers complaints
fnbibcomplaints@fnbnamibia

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Klein Windhoek

No 9 Eaton Heights, Bassingthweighte St
Klein Windhoek
Box 285, Windhoek
Tel: 061 2992222

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Maerua Mall

1st Floor, Shop no 37
Maerua Mall Shopping Centre
Tel: 061 2997820

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What can I do?

  • Don't give out personal information on the phone, fax or on social media platforms.
  • Verify all requests for personal information.
  • Store personal and financial documentation safely.
  • Don't carry unnecessary personal information in your wallet or purse.
  • When destroying personal information, either shred or burn it.
  • Report a stolen ID or driver's licence to the 24-hour single fraud line.
  • Request that sensitive documents be sent via registered mail or door-to-door mail.
  • Pay attention to account cycles so that you can identify when communications intended for you, have not reached you.
  • Install firewall and antivirus software protection to prevent a computer virus sending out personal information from your computer.
  • Choose a different PIN for your credit, cheque and debit cards, so that if you lose one, the others will still be safe.


What does a phishing attack look like?

Phishing emails always include a link prompting users to select it and disclose personal information. Never select a link in an email claiming to be from a financial institution, e.g., your bank. If the email is suspect, delete it and report the incident to the 24-hour single fraud line.

The mails that are often phishing attacks claim that you have:

  1. been a victim of fraud and need to login urgently.
  2. received money into your account that needs to be confirmed.
  3. done something that will result in your account being suspended unless you login.
  4. violated terms and conditions and need to login.
  5. received a payment that needs to be confirmed.

Example of a phishing email

Never click on any links in an email that claims to be from FNB.

What you need to do

Check that the web address has a padlock and that it displays FNB's address.


Example of how remote access works

Protect yourself

  1. If someone calls you and requests your personal banking details or to install remote access software on your PC, please end the phone call and contact the fraud contact centre.
  2. FNB will NEVER ask you to share your One-Time PIN (OTP) to reverse pending transactions or to block your banking profile.
  3. NEVER disclose sensitive information, such as your username, password, card and PIN details to anyone - not even a bank official

Safety tips

  • Protect your personal, bank account and cellphone account information - also when you're online.
  • Immediately investigate when you notice that you are not receiving calls and messages.
  • Keep your phone switched on - otherwise you will not notice when your SIM card has been swapped.
  • Inform the bank should your cellphone number change so that your cellphone notification contact number is updated on our system.
  • If reception on your cellphone is lost, check what the problem could be immediately as you could have been the victim of an illegal SIM swap on your number. If confirmed, notify your bank immediately.
  • To protect yourself against a port-out scam and SIM swaps, you can make a quick phone call to your customer service to test your number still belongs to you.
  • Make a tweak to your account online, or add a security PIN to your account which will be required to make changes to your account, including porting your number or requesting a new SIM card.


Example of a telephone conversation

Understanding


Digital fraud

FNB Security Centre provides you, our client, with the comprehensive information you need to protect yourself against fraudsters and simplifies the process to report fraud.

 

Identity theft


Identity theft occurs when your ID or passport is stolen or when a false ID is created with your personal information through phishing or from social media sites. The aim is to get credit or loans using your information and pretending to be you.

Examples of personal information

  • ID
  • Passport
  • Driver's licence
  • Email account
  • Payslip
  • Municipal bill and merchant account statements
  • Bank statements
Safety tips
 
 

What is a


phishing attack?

This is a form of fraud where criminals attempt to access your confidential information. This is done either by an email request for information or by leading you to a fake website.

Safety tips

Remote access


Remote access software is becoming a very popular way for fraudsters to gain access to your banking profile. These are sophisticated software programs that allow fraudsters to take control of your PC over the internet even though they are far from it.

Safety tips
 
 

SIM swap & porting


A SIM swap is a process of replacing your existing SIM card with a new SIM card moving your existing cellphone number to the new SIM card to receive One Time PIN (OTP) notifications.

In case of a port-out scam, fraudsters pretend to be you and port your current number to a new service provider, effectively shutting off your phone service and taking control of your number.

Safety tips

What is vishing?


Vishing is similar to phishing, but instead of being taken to a fake website via an email, you receive a call where the individual pretends to be from the bank and gets you to reveal personal information such as your username, password and PIN. Never do this regardless of the information they may already have about you.

Safety tips
 
 

What is smishing?


This is phishing through the use of an SMS, whereby you are encouraged to disclose personal information. The fraudster will pretend that the message is from a bank and it will prompt you to select a link.

FNB will never ask for your login details (i.e. username and password) via email, SMS, telephone or any other channels.

Lost/stolen device


If your device gets lost or stolen, please call the FNB Fraud Centre immediately to report the incident. You are also advised to delink your device via your Online Banking profile:
Log in to your profile, select 'Online Banking Settings', next, select the 'Banking' tab and then 'My Devices and Browsers'.