Find a branch


Find an ATM


News + insights

News Housing index

Your access details have been entered incorrectly


Please note on your third failed attempt your profile will be blocked.

Username

Password

Have you forgotten your Username or Password?



Disputes


Contact details


Debit card disputes call centre

087 577 4444


Dispute forms

Download and complete the relevant document(s) to report a dispute

Dispute form [0.790 KB]

ATM security


Contact details

Telephone number
+27 (0)11 632 2226


Email
risk.online@fnb.co.za

Card skimming


Contact details

Telephone number
+27 (0)11 632 2226


Email
risk.online@fnb.co.za

Online fraud


Contact details

Telephone number
+27 (0)11 632 2226


Email
risk.online@fnb.co.za

Shoulder surfing


Contact details

Telephone number
+27 (0)11 632 2226


Email
risk.online@fnb.co.za

Identity theft


Contact details

Telephone number
+27 (0)11 632 2226


Email
risk.online@fnb.co.za

Scams


Contact details

Telephone number
+27 (0)11 632 2226


Email
risk.online@fnb.co.za

Lost or stolen cards


Contact details

Telephone number
+27 (0)11 632 2226


Email
risk.online@fnb.co.za

SIM swap


Contact details

Telephone number
+27 (0)11 632 2226


Email
risk.online@fnb.co.za

Disputes


Your right to disagree

Disputes are not fraudulent by nature but are a disagreement between a customer, a service provider or supplier of goods purchased and the bank. In dispute cases a customer has consented to a transaction taking place, they are not victims of fraud.

 

Examples of dispute cases


Examples of disputes

  • Your account is debited for a transaction that was declined at the point of sale and paid for by another means (e.g. in cash). Please present a copy of the proof of payment indicating the method of payment used.
  • A dispute should be raised if your account is debited for the same purchase twice (duplicated transaction).
  • Your account is debited for a cash withdrawal at an ATM other than an FNB ATM (Saswitch). The ATM did not pay out, or short-paid you.