Privacy Policy

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Parkside

First National Bank of Namibia LTD
C/O Fidel Castro & Independence Ave
Box 195, Windhoek
Tel: 061 2992111
infonam@fnbnamibia.co.na

The Parkside branch also services RMB, Homeloans and WesBank clients.

RMB Namibia Tel: 061 2992340

RMB Corporate Banking
Tel: 061 2998446
infonam@fnbnamibia.com.na

WesBank
C/O Fidel Castro & Independence Ave
Box 195, Windhoek
Tel: 061 2992437
wesbank@fnbnamibia.com.na

Homeloans
C/O Fidel Castro & Independence Ave
Box 2150, Windhoek
Tel: 061 2992523 / 061 2992524
bonds@fnbnamibia.com.na

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Private Clients

C/O /Fidel Castro & Independence Ave
First Floor
Box 285, Windhoek
Tel: 061 2992838

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Grove Mall

C/O Chasie & Frankie Fredericks St, Ground Floor
Shop 44, The Grove Mall shopping centre
Box 35387, Kleine Kuppe, Windhoek
Tel:061 2992222

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Southern Industrial Area

P/Bag 5177, Ausspannplatz
info@fnbnamibia.com.na

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John Meinert

C/O Independence Ave & John Meinert St
Box 23043, Windhoek
Tel: 061 299 2222

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Prosperita

110 Nickel St, Prosperita
Box 285, Windhoek
el: 061 2992222

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Contact Centre
C/O Fidel Castro & Independence Ave
Box 285, Windhoek
el: 061 2992222

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Katutura

Pick n Pay Complex, Independence
Katutura
Box 62207, Katutura, Windhoek
Tel: 061 2992222
fnbkatutura@fnbnamibia.com.na

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Northern Industrial

16 Nguni St, Northern Industrial Area
Box 23043
Tel: 061 299 2222

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Private Wealth
C/O Fidel Castro & Independence Ave
Ground Floor
Box 285, Windhoek
Tel: 061 2998447

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Windhoek

207 Independence Ave, Windhoek
Box 285, Windhoek
Tel: 061 299 2222

Bureau de Change
207 Independence Ave, Windhoek
Box 285, Windhoek
Tel: 061 299 2222

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Aranos

First National Bank of Namibia LTD
17 Main St, Box 91 Aranos
Tel: 061 299 2222

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Eenhana

First National Bank of Namibia LTD
BH Complex Main Rd, Box 13407 Eenhana
Tel: 061 299 2222

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Gobasis

First National Bank of Namibia LTD
44 Church St, Box 14 Gobabis
Tel: 061 299 2222

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Grootfontein

First National Bank of Namibia LTD
Hage Geingob Ave, Box 30 Grootfontein
Tel: 061 2992222

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Henties Bay

First National Bank of Namibia LTD
C/O Jakkalsputz & Duineweg, Box 447 Henties Bay
Tel: 061 299 2222

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Karasburg

First National Bank of Namibia LTD
79 Main St
Tel: 063 270012
Fax: 063 270079

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Karibib

First National Bank of Namibia LTD
Main St Hidipo Hamutenya, Box 24 Karibib
Tel: 061 299 2222

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Katima Mulilo

First National Bank of Namibia LTD
Hage Geingob Drive, Erf 329 Katima Mulilo
Tel: 061 299 2222

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Keetmanshoop

First National Bank of Namibia LTD
76 Hampie Plichta Ave, Box 77 Keetmanshoop
Tel: 061 299 2222

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Luderitz

First National Bank of Namibia LTD
12 Bismarck St, Box 10 Luderitz
Tel: 061 299 2222

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Mariental

First National Bank of Namibia LTD
Erf 280 Dr Sam Nujoma Ave, Box 131 Mariental
Tel: 061 299 2222

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Nkurenkuru

First National Bank of Namibia LTD
Nkurenkuru Shopping Mall, Main Rd
Tel: 061 299 2222

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Okahao

First National Bank of Namibia LTD
Okahao-Tsandi main Road, Box 42 Okahao
Tel: 061 299 2222

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Okahandja

First National Bank of Namibia LTD
Shop 16, Okahandja Shopping Mall, Box 140
Tel: 061 299 2222

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Okakarara

First National Bank of Namibia LTD
89 John Tjikuua St, Box 212 Okakarara
Tel: 061 299 2222

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Okongo

First National Bank of Namibia LTD
Room no 16, Okongo Complex, Box 15216 Okongo
Tel: 061 299 2222

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Omuthiya

First National Bank of Namibia LTD
Omuthiya Shopping Centre, Shop no 10 Main Road Omuthiya
Box 19281 Omuthiya
Tel: 061 299 2222

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Ondangwa

First National Bank of Namibia LTD
37 Main Rd, First City Centre
Box 42, Ondangwa
Tel: 061 299 2222

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Ongwendiva

First National Bank of Namibia LTD
Tel: 061 299 2222
Area Office

Ongwediva
Shop 28-32, Oshana Mall, Main Road,
Tel: 061 299 2222
Box 3321,
Tel: 061 299 2222

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Opuwo

First National Bank of Namibia LTD
NDC Park 1, Main Road, P/Bag 3008 Opuwo
Tel: 061 299 2222

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Oranjemund

First National Bank of Namibia LTD
8th Avenue, Box 204 Oranjemund
Tel: 061 299 2222

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Oshakati

Oshakati Game
Game Shopping Complex, King Mandume Road
P/Bag 5510, Oshakati
Tel: 061 299 2222

First National Bank of Namibia LTD
Erf 272, Okatana, Main Road
P/Bag 5510, Oshakati
Tel: 061 299 2222

FNB Insurance Brokers Namibia (PTY) LTD
Office No 8, Oshakati Complex
Tel: 061 299 2222

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Otavi

First National Bank of Namibia LTD
No 13, Unie St, Box 81 Otavi
Tel: 061 299 2222

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Otjiwarongo

First National Bank of Namibia LTD
7 George St, Box 64 Otjiwarongo
Tel: 061 299 2222

Otjiwarongo Midway Agency
Hage Geingob St, Spar Complex, Shop no 2
Tel: 061 299 2222
Box 64 Otjiwarongo

Central North Area Office
196 Hage Geingob St, Box 2047 Otjiwarongo
Tel: 061 299 2222
Fax: 067 308805

FNB Insurance Brokers Namibia (PTY) LTD
44 Hage Geingob St, Box 667 Otjiwarongo
Tel: 061 299 2222
Fax: 067304438

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Outapi

First National Bank of Namibia LTD
Tsandi, Main Road, Box 35 Outapi
Tel: 061 299 2222

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Outjo

First National Bank of Namibia LTD
Erf 29, Shop 7, President Ave, Outjo Park, Box 16 Outjo
Tel: 061 299 2222

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Rehoboth

First National Bank of Namibia LTD
Erf 1, C/O Church & Bahnhoff, Block B, P/Bag 1008 Rehoboth
Tel: 061 299 2222

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Rosh Pinah

First National Bank of Namibia LTD
2 Lood St, Box 418 Rosh Pinah
Tel: 061 299 2222

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Rundu

First National Bank of Namibia LTD
Maria Mwengere Street
Box 149 Rundu
Tel: 061 299 2222

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Swakopmund

First National Bank of Namibia LTD
16 Tobias Hainyeko St, Box 1 Swakopmund
Tel: 061 299 2222

Mondesa
1040 C/O Independence & Mandume Ndemufayo Ave
Mondesa, Box

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Tsumeb

First National Bank of Namibia LTD
74A Presidents Ave, Box 251 Tsumeb
Tel: 061 299 2222

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Walvis Bay

First National Bank of Namibia LTD
138 Sam Nujoma Ave, Box1 Walvisbay
Tel: 061 299 2222

Kuisebmond
Shop 4& 5 Nataniel Mauxuilili Service Centre
Kuiseb Mall, Kuisebmond, Box 1819 Kuisebmond
Tel: 061 299 2222
Fax: 064 280501

WesBank Finance
No 5, 11 Road, Walvisbay
Box 2941, Windhoek
Tel: 061 299 2222
Fax: 064 203409

FNB Insurance Brokers Namibia (PTY) LTD
116 6 St, Box 1640 Walvis Bay
Tel: 061 299 2222
FNB Insurance Brokers complaints
fnbibcomplaints@fnbnamibia

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Klein Windhoek

No 9 Eaton Heights, Bassingthweighte St
Klein Windhoek
Box 285, Windhoek
Tel: 061 2992222

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Maerua Mall

1st Floor, Shop no 37
Maerua Mall Shopping Centre
Tel: 061 299 2222

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Windhoek
Other areas

Please select

Parkside
Private Clients
Private Wealth
Grove Mall
John Meinert
Katutura
Maerua Mall
Northern Industrial
Prosperita
Windhoek

Aranos
Eenhana
Gobabis
Grootfontein
Henties Bay
Karibib
Katima Mulilo
Keetmanshoop
Luderritz
Mariental
Okahandja
Okahao
Okakarara
Okongo
Omuthiya
Ondangwa
Ongwediva
Opuwo
Oranjemund
Oshakati
Otavi
Otjiwarongo
Outapi
Outjo
Rehoboth
Rosh Pinah
Rundu
Swakopmund
Nkurenkuru
Tsumeb
Walvis Bay

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Private Banking

Private Clients - Earn an income of N$750 000 to N$1,499 999 per annum, or with a NAV of N$10 million + Private Wealth - Earn an income of N$1.5m + or with a NAV of N$15 million

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What does it refer to?

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Our commitment to your privacy

Some general rules we apply to keep your trust:

Different interactions with us will need different levels of disclosure of PI. If you are unsure or uncomfortable with the reason why PI is needed, feel free to obtain clarity before disclosing that PI.
Our Privacy Notice will indicate the purposes for which your PI is collected, used and shared.
We will always process your PI legally as in a manner allowed or required by law. Similarly, when needed we will ask for your consent.

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Privacy Notice

Our Privacy Notice is applicable to individuals and juristic persons and applies to all processing of PI.

Explaining the jargon

Personal Information (PI) is information that can be used to identify you, like your name, surname and ID number
Special Personal Information (SPI) is sensitive personal information that can be used to identify you and receives some extra protection in law, like your health

A juristic person is a company or an entity that has a separate legal personality from you.

View FirstRand Namibia Privacy Notice

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Individual clauses

When & where we obtain PI from

Reasons we need to process your PI

Why do we further use or process your PI

Centralised processing

How do we use your PI for rewards

How we use your PI for marketing

When we will use your PI to make automated decisions about you

When, how & with whom we share your PI

When and how we obtain & share PI with credit bureaux

When we will transfer your PI cross border

Your duties, rights & security

How long do we keep your PI

How we process PI about persons related to a juristic person

When we may share and receive information from other banks

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What do we mean by Personal Information (PI)

PI refers to any information that identifies you or specifically relates to you. It also includes SPI.

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When we will process your PI

We will process your PI, including if:

It relates to our business activity
You or your guardian/parent consented
Law permits/requires
It is to protect your, our or another's legitimate interests

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When we will process your SPI

The grounds are similar to those for PI and could also include:

For statistical or research purposes
When it is needed to identify you
To determine insurance risk
To create, use or protect a right in law

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When & how we process children's PI

We will process children's PI, including if:

A guardian/parent consented
To protect, use or create a right or obligation, e.g. child is an heir in a will
If the child made the PI public with the consent of the guardian/parent

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When & where we obtain PI from:

We obtain PI from, including:

From you
Your use of our products, services or channels (app, ATM, etc.)
Public sources e.g. media
How you interact or engage with us (telephone, letters, email, social media, etc.)
Third parties, e.g. partners, rewards programme, marketing list providers, etc.
Other members of the FirstRand Group, its associates, affiliates, appointed third parties such as sub-contractors, agents, etc.

Third parties from whom we can get your PI/whose PI we can obtain from you includes:

Your spouse (where the product or service is jointly used), employer, dependants, etc.
People whom you permit to have your PI, e.g. travel agents, etc.
Attorneys, debt collectors, tracing agents and other people busy with enforcement of agreements
Person who enables payments
Insurance brokers and other financial institutions

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Reasons we need to process your PI

The reasons include to provide you with:

Products, goods and/or services
Market products, goods and/or services to you
Responses to your queries/complaints
Compliance with regulatory and risk requirements
Credit

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Why do we further use or process your PI

At the time we collect your PI we have a reason. However, we may later use your PI for other reasons. We will do this if the law allows

We may also further process your PI if:

It was obtained from a public record
For historical, statistical and research purposes
You have given consent

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Centralised processing

Your PI may be processed by the FirstRand group of companies in processes and systems that are managed centrally. This is to our and your benefit.

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How do we use your PI for rewards

We collect your PI from our partners, suppliers, our rewards programme's retail, online and strategic partners and our service providers for the purpose of managing the Rewards Programme.

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How we use your PI for marketing

To inform you about our beneficial products and services. You may request us to stop marketing to you at any time.

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When we will use your PI to make automated decisions about you

We may make automated decisions, this means we use PI to reach an answer without humans involved, where the law allows. This decision may influence you and you may query this.

Example: approval or decline a credit application.

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When, how & with whom we share your PI

General we will only share your PI/SPI if:

You consented
The law allows
It is needed to fulfil our contract with you
It is needed to protect your, our or another's rights or interests

Who we share PI with

If we share your PI, the receiver of the PI has a duty to keep the PI confidential and secure.

Some of the persons we may share your PI with

Other members of the FirstRand Group, its associates, affiliates, appointed third parties such as sub-contractors, agents, etc.
Payment processing card information and service providers, merchants, banks and other providers
Regulatory bodies, e.g. authorities.

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When and how we obtain & share PI with credit bureaux

We may access your credit bureau information where permissible in law including for example in considering your credit application or verifying your details.

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When we will transfer your PI cross border

We will transfer your PI cross border

If the law allows
To fulfil or create a contract
When you give us an instruction or consent to do so
You have consented or if it is unreasonable or not practical to obtain your consent, but the transfer is in your interests.

We will always use safe PI transfer and storage practices.

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Your duties, rights & security

Duties

To inform us when your PI changes
To safeguard your PI

Rights

Access records of your PI held by us
To request correction of your PI
To withdraw consent
To object to the use of PI
To have your PI deleted in certain circumstances
To file a complaint
We must secure and protect your PI

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How long do we keep your PI

For the duration of your contracts with us or if the law requires
For as long as a valid business purpose exists

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How we process PI about persons related to a juristic person

We do not only process the PI of a juristic person but also the PI of person/s related to that juristic. Our Privacy Notice and the processing practises will also apply to this/these person/s.

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When we may share and receive information from other banks

For inter-banking relationships and trade account purposes.

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FirstRand Namibia Entities

The FirstRand Namibia Group follows a multi-branding approach, some of the major brands in the group are shown below.

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What does it refer to?

Personal information refers to information that identifies or relates specifically to you, for example, your name, age and identity number, your assets and liabilities, your income and your payment records. Any information about what you buy, where you shop, where you bank, how you invest and all related information will also be regarded as personal information. In short, any information that we know about you will be regarded as your personal information.

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Why and how we collect and use personal information

In order to make your use of this website and all products and services offered on this website as successful and pleasurable as possible, it is necessary for us to find out exactly what you need and want from us.
The following are reasons why we would collect your personal information:

To identify you;
For us to process your instructions or requests;
In order for us to ensure that we meet your needs, we may collect and analyse your personal information and combine all the information that we have about you to compile a profile of you in order for us to personalise and tailor our services to meet your specific needs;
Once we have collected and analysed your personal information, we may send you promotional material or details which we think may be of interest to you. If any of this promotional information relates to products, promotions, news or services of an affiliate party, and if you indicate that you would like more details, we may inform the affiliate party to contact you directly. We will however, only inform an affiliate party to contact you directly if you have indicated that this is agreeable to you.

Your privacy is important to us. We will therefore not sell, rent or provide your personal information to unauthorised entities or other third parties, for their independent use, without your consent. If at any stage, after you have given us your consent, you no longer wish us to use or share your personal information with an affiliate party; you may at any stage withdraw your consent.

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Correction of personal information

If you ever want to update or correct any of your personal information held by us, kindly contact us at the Online Banking helpline on +264 61 299 2222. Alternatively, you can update and correct your information yourself by logging onto Online Banking. Personal information held by or disclosed by you to a third party.
Because we are not responsible for any representations or information or warranties or content on any website of an affiliate party (including websites linked to this website or websites facilitated by us), we do not exercise control over affiliate parties' privacy policies and you should refer to the privacy policy of any such affiliate party to see how such party protects your privacy.

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How we collect your info

Whenever you use this website, complete an application form, contact us electronically, or use one of the services or facilities offered by us or any affiliate party, we will collect your personal information.

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Protection of your personal information

We value the information that you choose to provide us with and will therefore take reasonable steps to protect your personal information from loss, misuse or unauthorised alteration. The information we maintain concerning our customers is stored in databases that have built-in safeguards to ensure the privacy and confidentiality of that information. When you use the services or facilities provided by us, you may be given an access number, user name, password and/or personal identification number (PIN). You are responsible for maintaining the secrecy and confidentiality of your user name, access card, password and/or personal identification number ("PIN").

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Cookies

You agree that we shall be entitled to send "cookies" from this website to your computer. We use the word "cookie" to refer to information that is sent from this website to your hard drive, where it is saved and contains information to personalise your experience on this website. In this way, the next time you use this website we will know who you are and that you have visited this website before.

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What is a Cookie

A cookie is a small text file stored on your device by the website you are visiting. It helps the website to remember information about your device and how you use the website.

We use this information to make your visit to our site as easy and useful as possible.

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Which Cookies can be found on the FirstRand Group websites

First-party cookies

First-party cookies are directly stored by the website visited by a user. These cookies allow website owners to collect analytics, data, remember language settings or perform other useful functions that provide a good user experience.

Third-party cookies

Third-party cookies are created by domains different from the website that the user is visiting. These cookies are usually used for online advertising, cross-site tracking; and are accessible on any website that loads the third party's server code.

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When will the Group use Cookies

We use cookies which identify the user of a device for lawful purposes, which may include the following:

if a user has consented thereto
if the law requires or permits it
fraud, financial crime and other crime prevention, detection or reporting
various analytical reasons
managing and improving security for the group and users

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What happens if a user does not want Cookies

Clearing or disabling cookies may limit your banking functionality.

You can limit the collection of your information by disabling cookies on your browser. You may also be able to modify your browser settings to require your permission each time a site attempts to set a cookie.

However, our website(s) (and many other websites) rely on cookies to enable certain functionality. If you choose to disable cookies, some of the services available on our website may not work properly.

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Further information about Cookies

As cookies are stored in text files, they cannot be used to distribute viruses to a device.