Below you will find the most significant legislation applicable to registered financial institutions in Namibia, as well as legislation we think could be of interest to users.
(Last Updated: 08 March 2005)
We respect your privacy and your personal information and for this reason, we take all reasonable measures, in accordance with this Policy, to protect your personal information and to keep it confidential, even when you are no longer our customer.
By using our website, applying online for certain products and services or registering for one of the services offered on the website you hereby provide us with your express written permission to share certain of your personal information with an affiliate party (which includes companies within the FirstRand Group, our subsidiaries, our shareholders and other business partners) in the ordinary course of our business of providing you with the services.
Personal information refers to information that identifies or relates specifically to you, for example, your name, age and identity number, your assets and liabilities, your income and your payment records. Any information about what you buy, where you shop, where you bank, how you invest and all related information will also be regarded as personal information. In short, any information that we know about you will be regarded as your personal information.
Whenever you use this website, complete an application form, contact us electronically, or use one of the services or facilities offered by us or any affiliate party, we will collect your personal information.
In order to make your use of this website and all products and services offered on this website as successful and pleasurable as possible, it is necessary for us to find out exactly what you need and want from us. The following are reasons (i.e. disclosed reasons) why we would collect your personal information:
Your privacy is important to us. We will therefore not sell, rent or provide your personal information to unauthorised entities or other third parties, for their independent use, without your consent.
If at any stage, after you have given us your consent, you no longer wish us to use or share your personal information with an affiliate party, you may at any stage withdraw your consent.
We value the information that you choose to provide us with and will therefore take reasonable steps to protect your personal information from loss, misuse or unauthorised alteration. The information we maintain concerning our customers is stored in databases that have built-in safeguards to ensure the privacy and confidentiality of that information.
When you use the services or facilities provided by us, you may be given an access number, user name, password and/or personal identification number (PIN). You must always keep your user name, access card, password and/or PIN a secret and ensure that you do not disclose it to anyone.
If you ever want to update or correct any of your personal information held by us, kindly contact us at the Internet banking helpline on +264 61 299 2187. Alternatively, you can update and correct your information yourself by logging onto Internet Banking.
Clearing or disabling cookies may limit your banking functionality. You can limit the collection of your information by disabling cookies on your browser. You may also be able to modify your browser settings to require your permission each time a site attempts to set a cookie. However, our website(s) (and many other websites) rely on cookies to enable certain functionality. If you choose to disable cookies, some of the services available on our website may not work properly.
A cookie is a small text file stored on your device by the website you are visiting. It helps the website to remember information about your device and how you use the website. We use this information to make your visit to our site as easy and useful as possible.
Session cookies: When you close your browser, some cookies are deleted. These are called session cookies.
Persistent cookies: Other cookies are stored on your device until they expire or you choose to delete them. They are called persistent cookies. These cookies are sent back to us each time you visit our site.