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Our inContact Terms and Conditions explain how this service is to be utilised and what rules are involved.

inContact Terms and Conditions

Our inContact Terms and Conditions explain how this service is to be utilised and what rules are involved.

Why FNB?


This innovative messaging system allows you to keep in touch with your account balances and transactions, helping you manage your money and prevent fraud on your account.

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Online Banking

FNB Online Banking offers you Internet-based, electronic banking that's easy to use, quick, secure and available 24/7.

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Cellphone Banking

Cellphone Banking enables you to conveniently perform a number of banking transactions via your cellphone.

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eMail Statements

Have your statements sent to you via email, saving you paperwork and contributing to a greener environment.

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More about: inContact Terms and Conditions

inContact - Terms and Conditions

You are responsible for ensuring that we* have your correct cellphone number and email address. We will not be held responsible if your SMS or email is sent to the wrong number or address, if you have not updated your records with the bank. (The inContact section on the Online Banking website allows you to verify and update these details.)

We cannot guarantee the accuracy or arrival of an SMS and/or email. The bank is dependent on external service providers to deliver information on account transactions.

inContact is a messaging value added service, which is additional to any statement you may receive. While we will endeavour to ensure the integrity and content of any email or SMS sent to you, your statement will remain the record of your account transactions.

We accept no liability whatsoever, and you indemnify the bank against any loss, expense, claim or damage, whether direct, indirect or consequential, arising from the use of this service, or arising from any delay or failure by us to send an email or SMS. We make no representation or warranty, whether express or implied, as to the operation and functionality of the service.

By using inContact, you acknowledge and agree to these terms.

*'We' refers to FirstRand Bank Limited.